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Frequently Asked Questions
How long will it take to receive my order?
Orders placed before 2:00 PM AEST are typically processed on the same business day, depending on order volumes and time of year. Below are the typical delivery time frames around Australia. Please note that leading up to Christmas delivery times are longer due to freight network constraints.
QLD: 1 to 3 business days from dispatch.
NSW: 1 to 3 business days from dispatch.
VIC: 3 to 5 business days from dispatch.
SA: 4 to 6 business days from dispatch.
WA: 7 to 10 business days from dispatch.
NT: 10 to 14 business days from dispatch.
How much will the shipping cost?
We are currently offering free courier shipping on all ceiling fan purchases. Free shipping is available on all orders over $150.00 (all fan purchases). Your delivery address must be within mainland Australia. Orders under $150.00 will incur a flat $30.00 shipping fee Australia-wide. Our free shipping offer is ongoing and subject to change.
What Payment Methods are available?
We offer secure and encrypted payment processing through the following:
Stripe: Accepts VISA and MasterCard credit cards.
PayPal: Accepts all payment methods you have configured in your personal account. Most commonly VISA, MasterCard, and a Debit Bank Account if configured.
AfterPay: Pay in 4 split payments for orders up to $2,000.00, the first payment is due upfront with the following three payments due each fortnight.
PayPal – Pay in 4: New offering from PayPal allows you to split your payments over 4 fortnights, with the first payment due at the time of order.
Bank Transfer: We also accept bank transfer payments, although this will delay your order processing times.
What is the Returns Policy?
We offer a no-questions-asked 30 Day Return Policy. If you have purchased an item and you are not happy with the item (wrong size, wrong colour, or not happy with your purchase, etc.) you may return the item for an exchange or request a refund within 30 days of purchase.
What warranty comes with my ceiling fan?
All our ceiling fans are covered by a 3 Year Onsite/In-Home Warranty. Our manufacturing is subject to strict quality control and we back our ceiling fans with a plain English and comprehensive warranty. We guarantee any problem caused by a fault in your ceiling fan will be fixed quickly and with the least inconvenience to you.