Warranty Claim

Thank you for submitting your form!

We appreciate your interest and will review your information as soon as possible.

Our team is dedicated to providing excellent customer service, and we will do our best to respond promptly.

Step 1: Basic Fan Details

Please provide us with some basic fan details to get started.

Model Name & Number *

What is the finish (colour) of your fan?

How many fans are having this issue? *

How are you controlling your fan? *

Wall Control Remote Control

Please upload your proof of purchase *

Step 2: Installation Details

We need some information on your fan's installation and your installing electrician's details.

What was your electrician's name? *

What is your electrician's contact number? *

What is your electrician's email address? *

When was your fan originally installed? *

Is your ceiling fan using a longer downrod (extension pole)?

How high is your ceiling where the fan is installed?

Under 3 metres Between 3 and 4 metres Over 4 metres

Where is your ceiling fan installed?

Indoors Outdoors

Step 3: Please describe your product issues

We'll now try to collect some basic information to help our team diagnose and resolve your issue.

What type of issue are you experiencing? *

My fan does not run My fan is running slow My fan is making a noise I am having issues with my remote control Other

Please describe your issue in as much detail as possible *

Step 4: Contact Details

Please provide your contact details so we can get in touch to resolve your warranty issues.

First Name *

Last Name *

Phone *

Email *

Address where fan is installed *

Step 5: Submit your claim

Terms & Conditions of Warranty

I have read and accept the full terms and conditions of the warranty as outlined in my Owner's Manual

Please confirm you have read our warranty terms and conditions - we have highlighted two important sections below.

[1] I understand this warranty claim only covers manufacturing defects and faults. A service fee may be charged if the fan is deemed working to specification or the problem is due to improper installation, neglect, accident, misuse, or as a result of modification to the original product.

[2] I understand that the cost for any special access equipment required to complete the warranty work will not be covered by this claim and needs to be arranged prior to the service agent visiting.

Warranty Claim Online Form

Step 1: Basic Fan Details

Step 2: Installation Details

Step 3: Please describe your product issues

Step 4: Contact Details

Step 5: Submit your claim

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