• Buy Now Pay Later with AfterPay!

    Shipping and Returns

    Enjoy fast and free courier delivery on all ceiling fan purchases. Buy with confidence - our 30 Day Money Back Guarantee applies to all purchases made via 360fans.com.au!

    Shipping

    Fast courier delivery to your door

    We offer fast and secure courier delivery Australia-wide. All in stock items are typically processed within 1-2 business days and ship from our Southeast QLD warehouse.

    General Shipping Information

    • All orders are processed Monday to Friday (excluding QLD public holidays and Christmas closure periods).
    • Once your order is dispatched, tracking information will be sent to your email address.
    • Orders can take up to two business days to be processed and shipped, but are typically dispatched within one business day.
    • Should there be an issue with your order, our team will contact you prior to dispatch.
    • We can not deliver to P.O. Boxes.

    Free and Fast Courier Delivery

    We are currently offering free courier shipping on all ceiling fan purchases.

    • Free shipping is available on all orders over $150.00 (all fan purchases)
    • Your delivery address must be within mainland Australia (contact our team for deliveries outside of Australia)
    • Our free shipping offer is ongoing and subject to change.

    Delivery Timeframes

    Orders placed before 2:00 PM AEST are generally processed on the same business day, depending on order volumes. Below are typical delivery time frames around Australia. Please note that leading up to Christmas delivery times may be longer.

    • QLD: 1-3 business days from dispatch.
    • NSW: 1-3 business days from dispatch.
    • VIC: 3-5 business days from dispatch.
    • SA: 4-6 business days from dispatch.
    • WA: 7-10 business days from dispatch.
    • NT: 10-14 business days from dispatch.

    Cancelling your order

    An order can only be cancelled up to the point it is dispatched. We pride ourselves on dispatching orders promptly, so to cancel please contact us immediately using our Contact form or call us on 1300 469 326 before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Returns and Refunds Policy below.

    Returns

    Returns and Refund Policy

    We would like you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.

    We have a no hassle money back guarantee when it comes to customer satisfaction on products purchased from ThreeSixty Fans. If you are not happy with your purchase for any reason, please call 1300 469 326 or email support@360fans.com.au for assistance.

    30 Day Money Back Guarantee

    If you have purchased an item and you are not happy with the item (wrong size, wrong colour, etc.) you may exchange the item or request a refund within 30 days of purchase. When returning products, please ensure:

    1. You can supply proof of purchase or your original order number.
    2. All items must be in as-new condition, not installed or operated, in their original packaging.
    3. All items must be packaged securely and arrive back to us in a similar condition to how it was supplied.
    4. Original shipping costs are non-refundable and the cost of return postage must be paid by the customer at the time of returning.

    To make a return, please call 1300 469 326 or email support@360fans.com.au for assistance.

    Faulty or incorrect items

    If your order arrives in less than perfect condition, please provide a photo to support@360fans.com.au so we can organise a replacement or refund. Upon installation, should your product be faulty, please complete a Warranty Claim and our team will ensure the issue is resolved.

    Our local Australian support team is available to assist with any questions or concerns you may have. Please do not hesitate to contact us.