Shiping and Returns
Enjoy fast and free courier delivery on all ceiling fan purchases. Buy with confidence – our 30 Day Money Back Guarantee applies to all purchases made via 360fans.com.au!
How will my order be delivered?
We offer fast and secure courier delivery Australia-wide. All in-stock items are typically processed within 1-2 business days and ship from our Southeast QLD warehouse.
All orders are processed Monday to Friday (excluding QLD public holidays and Christmas closure periods). Once your order is dispatched, tracking information will be sent to your supplied email address.
Orders can take up to two business days to be processed and shipped (depending on the time your order is placed), but we make every effort to dispatch orders placed before 2:00 PM on the same day.
Should there be an issue with your order, our team will contact you to discuss your options prior to dispatch.
We can not deliver to PO Boxes.
What are your shipping costs?
We are currently offering free courier shipping on all ceiling fan purchases. Free shipping is available on all orders over $150.00 (all fan purchases).
Your delivery address must be within mainland Australia. Orders under $150.00 will incur a flat $30.00 shipping fee Australia-wide.
Our free shipping offer is ongoing and subject to change.
How long will it take to receive my order?
Orders placed before 2:00 PM AEST are typically processed on the same business day, depending on order volumes and time of year. Below are the typical delivery time frames around Australia. Please note that leading up to Christmas delivery times are longer due to freight network constraints.
QLD: 1 to 3 business days from dispatch.
NSW: 1 to 3 business days from dispatch.
VIC: 3 to 5 business days from dispatch.
SA: 4 to 6 business days from dispatch.
WA: 7 to 10 business days from dispatch.
NT: 10 to 14 business days from dispatch.
Do you ship internationally?
For international deliveries, please get in touch with our team as we may be able to assist with arranging freight on your behalf. Please note we will provide you with a freight quote and order total in order for you to make an informed decision on whether you would like to place your order.
Orders and Returns
How do I cancel my order?
Should you need to cancel your order, please contact our team as soon as possible. An order may only be cancelled up to the point it is dispatched from our warehouse. We pride ourselves on dispatching orders promptly, so to cancel please contact us immediately using our Contact form or call us on 1300 469 326 before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point, you will need to accept delivery and then return the order to us in accordance with our Returns and Refunds Policy below.
What is your Returns and Refunds Policy?
We want you to be happy with the purchases that you make. As a consumer, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure is not a major failure.
We have a no-hassle money-back guarantee when it comes to customer satisfaction on products purchased from ThreeSixty Fans. If you are not happy with your purchase for any reason, please call 1300 469 326 or email email@example.com for assistance.
How do I claim your 30 Day Money Back Guarantee?
If you have purchased an item and you are not happy with the item (wrong size, wrong colour, or not happy with your purchase, etc.) you may exchange the item or request a refund within 30 days of purchase.
When returning products, please ensure:
1. You can supply proof of purchase or your original order number.
2. All items must be in as-new condition, not installed or operated, and in their original packaging.
3. All items must be packaged securely and arrive back to us in a similar condition to how it was supplied.
4. Original shipping costs are non-refundable and the cost of returning your items must be paid by the customer at the time of returning.
To arrange a return, please call 1300 469 326 or email firstname.lastname@example.org for a Return Authorisation. Items returned without a Return Authorisation may be rejected.
What happens if I receive a faulty or incorrect item?
If your order arrives in less than perfect condition, please provide a photo to email@example.com so we can organise a replacement or refund. Upon installation, should your product be faulty, please complete a Warranty Claim and our team will ensure the issue is resolved.
Our local Australian support team is available to assist with any questions or concerns you may have. Please do not hesitate to contact us.
How do I track my order?
Once your order is dispatched from our warehouse, you will receive an email with tracking information along with your finalised tax invoice, so you can see exactly where your order is and when you can expect delivery.
What payment methods do you accept?
We offer secure and encrypted payment processing through the following:
Stripe: Accepts VISA and MasterCard credit cards.
PayPal: Accepts all payment methods you have configured in your personal account. Most commonly VISA, MasterCard, and a Debit Bank Account if configured.
AfterPay: Pay in 4 split payments for orders up to $2,000.00, the first payment is due upfront with the following three payments due each fortnight.
PayPal – Pay in 4: New offering from PayPal allows you to split your payments over 4 fortnights, with the first payment due at the time of order.
Bank Transfer: We also accept bank transfer payments, although this will delay your order processing times.
Do I pay for shipping?
We are currently offering free courier shipping on all ceiling fan purchases. Free shipping is available on all orders over $150.00 (all fan purchases). For orders under $150.00, you will be charged a flat $30.00 shipping fee.