Warranty Claim Online Form - ThreeSixty Fans

Step 1: Basic Fan Details

Please provide us with some basic fan details to get started.

Model Name & Number *

What is the finish (colour) of your fan? *

How many fans are having this issue? *

How are you controlling your fan? *

Wall Control
Remote Control

Proof of Purchase

Click or drag a file to this area to upload.

Please attach a copy of your Tax Invoice (can be a photo taken on your phone).

Step 2: Installation Details

We need some information on your fan's installation and your installing electrician's details.

What was your electrician's name?

What is your electrician's contact number?

When was your fan originally installed?

How high is your ceiling where the fan is installed?

Under 3 metres
Between 3 and 4 metres
Over 4 metres

Where is your ceiling fan installed?

Indoors
Outdoors

Step 3: Please describe your product issues

We'll now try to collect some basic information to help our team diagnose and resolve your issue.

What type of issue are you experiencing? *

Which of the following best describes your fan running issue?

My fan has never worked
My fan worked originally but has now stopped working
My fan works intermittently

Have you checked your fan's reversing switch is fully set to one side?

Yes
No
Fan does not have a reversing switch

Have you checked your fan's isolation switch?

Yes
No
N/A

Please provide any additional information or comments

Which of the following best describes your fan's speed issues?

My fan has just been installed and runs slowly
My fan used to run faster but has now slowed down
Other (provide details further down)

Which fan speeds are slow?

All speeds are slow
Low and Medium speeds are slow
High speed is slow
Other

Please provide any additional information or comments

When did the noise start?

Fan has always made noise (since installation)
My fan was originally quiet but has now started making noise

Which speeds is the noise present?

Low speed/s
Medium speed/s
High speed/s

How would you describe the noise?

Mechanical (grinding)
Electrical (humming)
Clicking or ticking
Other

Can you identify the source of the noise?

Motor
Blades
Ceiling
Not sure/Other

How often is the noise there?

Always
Randomly comes and goes
Noise seems to come at set times of the day
Not sure/Other

Please provide any additional information or comments

What type of issue are you having with your remote control?

Handset drains battery very fast
Buttons not working
Fan does not respond

Have you replaced the batteries in your handset?

Yes
No

Have you attempted to pair your handset and receiver?

Yes
No

Does the LED inidcator light on the handset turn on when pressing a button?

Yes
No

Please provide any additional information or comments

Step 4: Contact Details

Please provide your contact details so we can get in touch to resolve your warranty issues.

Full name *

Email address *

Contact number *

Address where fan is installed *

Step 5: Submit your claim

Terms & Conditions of Warranty *

I have read and accept the full terms and conditions of the warranty as outlined in my Owner's Manual

Please confirm you have read our warranty terms and conditions - we have highlighted two important sections below.

[1] I understand this warranty claim only covers manufacturing defects and faults. A service fee may be charged if the fan is deemed working to specification or the problem is due to improper installation, neglect, accident, misuse, or as a result of modification to the original product.

[2] I understand that the cost for any special access equipment required to complete the warranty work will not be covered by this claim and needs to be arranged prior to the service agent visiting.