Step 3: Describe product issues
Please indicate which types of issues you're experiencing and provide additional details
My fan does not run
Are you having issues with your ceiling fan not running?
No - my fan is running Yes - fan has never worked Yes - fan has stopped runningd Yes - fan works intermittently
Have you checked your revering switch is fully set to one side?
No Yes Fan does not have reversing switch
Have you checked your isolation switch?
My fan is running slow
Are you having issues with your ceiling fan running slowly?
No - I am not having speed issues Yes - fan runs slowly Yes - fan used to run faster
Which speeds are slow?
All speeds are slow Medium and low are slow Only high speed is slow Additional Details
My fan is making a noise
Are you experiencing noise issues with your ceiling fan?
No - my fan is not making a noise Yes - my fan has started making a noise Yes - my fan has always made this noise
Which speeds is the noise present?
All speeds Low speed Medium speed High speed
Can you hear where the noise is coming from?
Motor Blades Ceiling Not sure/other
Can you describe the noise?
Mechanical (grinding) Electrical (hum) Clicking/ticking Not sure/other
How often is the noise present?
Noise is consistently present Noise randomly comes and goes Noise seems to come at set times each day Not sure/other Additional Details
Remote control issue
Are you experiencing an issue with your remote control?
No Yes - Battery drain Yes - Certain buttons not working Yes - Fan does not respond Yes - Other. Please outline below
Have you attempted the pairing process?
Does the LED transmitter light on the hand piece respond when a button is pressed?
Have you replaced the batteries in your hand piece?
No Yes Additional Details