Online Warranty

Step 1: Tell us about your fan/s

Please provide some details about your products

Model Name/Number (required)

Model Finish (required)

Number of fans with this issue(required)

How are you controlling your ceiling fan? (required)
---Wall controlRemote control

Please attach a copy of your tax invoice (can be PDF, PNG, JPG or JPEG) (required)

Step 2: Installation details

Please provide details about your fan's installation and electrician

Electrician's Name (required)

Electrician Contact # (required)

Installation Date (required)

How high is your ceiling? (required)
2.4m to 3.0m3.0m to 4.0mOver 4.0m

Where is your fan installed? (required)
Indoorsoutdoors

Step 3: Describe product issues

Please indicate which types of issues you're experiencing and provide additional details

Step 4: Your contact details

Please provide your contact details and address where the fan is installed

First Name (required)

Last Name (required)

Email (required)

Phone (required)

Street Address (required)

Suburb (required)

State (required)

Postcode (required)

Step 5: Submit your claim

Please confirm you have read our warranty terms and conditions

I understand this warranty claim only covers manufacturing defects and faults. A service fee may be charged if the fan is deemed working to specification or the problem is due to improper installation, neglect, accident, misuse or as a result of modification to the original product

I understand that the cost for any special access equipment required to complete warranty work will not be covered by this claim and needs to be arranged prior to the service agent visiting

I have read and accept the full terms and conditions of the Warranty as outlined in my Owner's Manual