Support – Local Australian Team

We’re as obsessed with service as we are with fans. Our friendly team is available to assist in any way we can — whether that’s helping you find a new statement piece for your living space or fixing any issues once your new fan’s installed — we’d love to hear from you.

Talk to us

Our friendly team is available to help with any questions or concerns you may have, so please get in touch.

Get in touch

Warranty

Explore our comprehensive warranty options and learn how to get help with your ceiling fan.

Explore your warranty

Data Sheets

Our Data Sheets for our range are included below.

Owner’s Manuals

Our Owner’s Manuals/Installation Instructions are included below.

Support Videos

ceiling fan summer winter — WATCH: Learn how to set your ceiling fan to Summer or Winter mode

how to clean fan — WATCH: Learn how to clean your ceiling fan

how to pair rc9 — WATCH: Learn how to pair your RC9 remote control handpiece with your ceiling fan

how to pair rc4 — WATCH: Learn how to pair your RC4 (CRL4WH) remote control with your ceiling fan

changing remote control battery — WATCH: Learn how to change the battery in your RC4 and RC9 remote control

This is a great fan, purchased two 48” for a 60m2 loft room. They’re so quiet but very powerful and plenty of options with 8 settings, reverse and breeze cycles. Also great service from 360 as one had motor issues after installation. Called in the morning and they came out with a new one and fixed it that same day. Couldn’t ask for better service. Very happy, thank you!

— James E

Review provided by: ThreeSixty Fans

Excellent after sales service from Three Sixty Fans! I had a problem with my seven year old ceiling fan not starting well and not getting up to speed. I contacted Three Sixty and the cause of the fault was diagnosed quickly and correctly. A new capacitor was despatched by mail and subsequently installed. It’s now running like new. Special thanks to Dan Green at ThreeSixty Yatala, Queensland.

— David Williams

Review provided by: Facebook

Thank you very much for fixing our 3 fans so that the little one can have a good night of rest! I really liked the way you organised everything and even after Luke wasn’t able to fix it on the first go, you managed to get him back and get everything going. Thanks, heaps for the great work and would definitely recommend your service to friends and family.

— Frank Bittner

Review provided by: Google Reviews

Great service and backup. The team at ThreeSixtyFans did everything they could with a warranty claim to help us out from initial contact, followup and sorting the issue quickly and professionally. So much better than dealing through an electrical wholesaler

— Sharone Einam

Review provided by: Google Reviews

The service exceed expectations. My wife and I were delighted in the whole process from initial contact to receiving the replacement parts required to resolve our issue. It could not have been easier. The team were very understanding and professional in their dealings with us. Thanking you all for a great service.

— John S.

Review provided by: Google Reviews

Thank you so much for your great customer service. I tell people often about your customer service because it is exceptional and it seems to be such a dying art these days, so thank you.

— Emma P.

Review provided by: Google Reviews

Sarah Yeoman was my contact at 360 and she was courteous, professional, informed and responsive. I would go as far as to say that I have never been more satisfied with any service I have sought from any firm in 40 years! I would not hesitate to recommend both 360 and Sarah for outstanding service

— Jake Smith

Review provided by: Google Reviews

Once again thank you for the excellent service you have provided and your understanding given we inherited a somewhat unacceptable situation from an unco-operative builder!!!

— Ross Smith

Review provided by: Google Reviews